退款政策

Santa bubble machine — damaged, defective or incorrect item

If your Santa bubble machine arrives damaged, defective or different from what you ordered, email tian030305@gmail.com within 7 days of receipt. Include your order number and photos or video showing the issue. We will provide a full refund for a verified damaged, defective or incorrect item. No additional product warranty is offered.

For another Santa return request, contact us before sending anything back so we can explain the options that apply to your order. Do not send an item to us without return instructions.

Returns for other products

For products other than the Santa bubble machine, you may request a return within 30 days after receiving the item. It must be unused, in its original packaging and accompanied by proof of purchase. Email tian030305@gmail.com to start a return. If accepted, we will provide return instructions. Do not send an item back before receiving those instructions.

Some items may be ineligible for a change-of-mind return, including perishable, personalized, personal care or hazardous products and gift cards. Contact us if you are unsure about a particular item. Damaged, defective or incorrect products are handled separately from change-of-mind returns.

Refunds

We will tell you when a return or issue claim has been reviewed and whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days; your bank or card provider may take additional time to post them. If more than 15 business days have passed since approval, email us.

This policy does not limit any rights that apply under law. For orders shipped to the European Union, any applicable statutory cancellation rights still apply.